Trades Universal undertakes to protect all personal data we receive from you. Our Privacy and Security Statement explains how and why we collect personal information about you and how that information is managed and used ("Privacy and Security Statement"). This privacy and security statement applies to all organisations within the Trades Universal Group ("Trades Universal").
Data we collect about you
We also collect data about you through your use of this website, our iOS or Android application (apps) and our platform. This data may include the areas of the website visited, the pages visited, the frequency and duration of visits.
Data we receive from other sources
We may also receive your personal information from third parties, such as business partners, analytics providers, search information providers, information agencies and third party marketing companies, or through publicly available sources.
Subject to applicable laws, we will monitor and record your calls, emails, text messages and other communications through our app and other digital channels, social media messages and other communications related to your dealings with us. We do this to comply with legal regulations, to prevent and detect criminal offences, to protect the security of our communication systems and procedures, to monitor quality and to train our staff and if you need a record of what has been said. We will also monitor the activities on your account if this is necessary for these reasons and justified by our legitimate interests or legal obligations.
Why we collect personal data
Trades Universal collects your personal information to provide you with our products and services, to set up and manage your account, and to comply with legal requirements. By collecting your data, CMC Markets is able to monitor and improve the services we provide to our existing and potential customers.
How we use your data
Trades Universal may use your personal information for one or more of the following purposes:
to provide you with the services you request, including transaction processing and our customer service;
to confirm your identity, if you contact us;
to perform security measures, such as verifying your identity using your IP address when you sign in to your account;
to carry out fraud prevention checks;
to contact you if necessary or appropriate in relation to the services provided to you;
to keep you as a client informed about your trading and investment activities;
to operate and manage the products and services provided to you;
to inform you about the products and services offered by Trades Universal;
to provide you with additional services, such as a community forum;
to provide an understanding of Trades Universal products and services that may be of interest to you;
to provide you with information or opportunities that we believe may be relevant to you;
to tailor the website, iOS and Android applications (apps) or other services we provide to your needs and interests; and
to collect anonymised statistical data. We may transfer anonymised data to other companies, but this data does not contain any information that you personally identify.
We may also use your personal information for market research, analysis, and the development of statistics within the Trades Universal Group to develop an understanding of the products and services you may wish to purchase from the Trades Universal Group and to market these products and services to you.
When we collect and use your personal data, we ensure that this is only done in accordance with at least one of the legal grounds available to us under the Data Protection Act.
If Trades Universal or an Anti-Fraud Office finds that you are at risk of fraud, money laundering or other financial crimes, we may refuse or cease to provide our services to you
Use of your personal information: Legal basis and purposes
We process your personal data in order to provide you with services in accordance with the agreement between us regarding the account(s) concerned. This includes:
to take steps as you wish before entering into the contract;
to decide whether to enter into the contract;
to manage and implement this contract;
to update your records;
to identify your whereabouts or to contact you through your account and claim recovery; and
to verify your identity, if you sign in to your account online or contact us
To the extent necessary for your own legitimate interests or those of other persons and organisations, e.g.
for good corporate governance, accounting, management and audit of your operations;
to carry out directory enquiries;
to check emails, phone calls, other communications and activities on your account in compliance with applicable laws;
for market research, analysis and development of statistics; and
to carry out marketing and to send messages, including customised communications by e-mail, post, text messages or other agreed digital communications through our apps, newsletters, banner ads and other forms of communication, including social media campaigns. We can analyse your personal information and trading activities to provide you with more relevant and tailored services and offers;
to develop new products and services and to improve the products and services we offer;
to obtain your opinion on a product or service through a third party selected by us;
You have the right to ask us not to process your personal data for marketing purposes. You can do this by changing your marketing preferences and privacy settings when you sign in to your account, or by using the unsubscribe link in the email we send you, or by contacting Customer Service to refuse to receive marketing communications.
To the extent necessary to fulfil a legal obligation, e.g.:
If you exercise your rights under the Data Protection Act and make enquiries;
Compliance with legal and regulatory requirements and related disclosure requirements;
For activities related to the prevention, detection and investigation of criminal offences;
To establish and defend legal claims;
To verify your identity, fraud prevention and anti-money laundering; and
To check emails, phone calls, other communications and activities on your account.
After your consent, e.g.:
If you ask us to disclose your personal data to other persons or organisations, e.g. a company processing a claim on your behalf, or otherwise agree to the disclosure;
to comply with our legal obligations and enable us to identify you for authentication, reporting, compliance or customer service purposes;
to conduct marketing in cases where we have requested your consent; and
to provide you with our community forum, if necessary.
You are free to change your mind and withdraw your consent at any time.
To whom we may disclose your data
Trades Universal may disclose your personal information to:
the Trades Universal group of companies to develop an understanding of the products and services you may wish to purchase from the Trades Universal group of companies and for other legitimate business purposes;
the Financial Conduct Authority and other regulatory and governmental bodies in the UK and other countries;
financial institutions and similar organisations with which we cooperate or are designated by you as part of our corporate activities;
anti-fraud and law enforcement authorities where false or inaccurate information is provided and an attempt to fraud is detected;
any other person, if we have your consent or if we have another legal basis for such disclosure;
If you came to Trades Universal through an intermediary, the facilitator.
external service providers and qualified consultants (including overseas) providing services to Trades Universal, including credit agencies;
upon your request, any organisation or person acting on your behalf, including your financial adviser, broker, lawyer or accountant;
any third party (e.g. software vendor), if necessary for the execution of a transaction or for the provision of services you have requested; or
any authority to which Trades Universal is legally obliged to disclose such data;.
other financial institutions to prevent and detect financial crime, including fraud, money laundering and terrorist financing; or
other parties associated with your account (e.g. other persons mentioned in the application).
Please note that Trades Universal does not sell your personal data to third parties for marketing purposes.
Trades Universal also requires that external organisations outside of Trades Universal that handle or receive personal data recognise the confidentiality of such data and undertake to respect each person's right to data protection and to comply with all relevant data protection laws and this privacy and security statement.
What rights you have
Your rights with respect to the personal data we have stored about you are as follows:
The right to be informed about the processing of your personal data;
The right to rectify your personal data if it is incorrect and to supplement incomplete personal data;
The right to object to the processing of your personal data;
The right to prohibit the processing of your personal data;
The right to delete your personal data (the "right to be forgotten");
The right to access a copy of your personal data and information about how we process it. Please submit all requests for access in writing (see contact details) and show us your identity;
The right to move, copy or transfer your personal data ("Data portability"); and
rights to automated decision-making, including profiling.
Please note that some of these rights apply only under certain circumstances and we may not be able to take any request into account.
How we protect your personal data
Trades Universal undertakes to protect all personal data that Trades Universal receives from you.
We continue to use industry best practices and information security to protect your personal information and ensure that it is not accessed by unauthorised persons. Measures include data encryption during transmission, strong authentication mechanisms, cyber security processes, and secure access to computers and data.
We train our employees who handle personal data to respect the confidentiality of customer data and the privacy of individuals.
How we protect your personal data
We can share personal data with other countries outside the European Economic Area, such as the United States. In these circumstances, we will ensure that the transfer is legal and appropriate safeguards are in place.
How to protect your personal information
As with Trades Universal, you should be aware of the security of your personal information. Do not share your security information with other people to log into your account, such as passwords or passcodes. If you feel that someone has become aware of your login details, please contact us so that we can support you and protect you and your data. We also recommend that you back up your devices with a password or password. If you are using our mobile app, we recommend that you enable the use of Touch ID or Face ID.
How long we keep your data
We will remove all personal data that you identify, or we will safely destroy the records if we believe that this personal data is no longer needed. This could be a period of 7 years after the termination of our business relationship with you.
However, we may need to keep certain records for a longer period of time, e.g. if we need to keep your personal data for regulatory or legal purposes, in order to provide you with the services you request, or to obtain adequate business records.
Changes in our Privacy and Security Statement